CitiMortgage offers individuals the chance to reduce their interest rate or extend the term of their mortgage by refinancing. This can help many individuals who find themselves overextended or unable to make their current mortgage payments. In times like this, individuals can be at risk of having their homes foreclosed on, and often refinancing can stop this process and give the borrower a chance to emerge from their financial difficulties in order to get back on track with payments. CitiMortgage offers a few different options that customers should be aware of, so that they can choose the best route for them when it comes to Mortgage and Refinancing options.
With CitiMortgage, individuals can receive a fixed rate mortgage that gives them the security of knowing their interest rate will never change. Even if the interest rate skyrockets, your rate will stay the same ten years from now as it was the day you were approved for the loan. They also offer an adjustable rate mortgage, so that you can enjoy lower interest rates when they decrease – but you’ll be risking higher interest rates as well. CitiMortgage allows its customers to utilize on-site mortgage calculators to determine their monthly payments, as well as viewing their account online for convenience and ease. The site is secure, so customers can feel safe transmitting sensitive information.
CitiMortgage charges an upfront fee for individuals to get started refinancing their homes, as well as typical monthly fees. The application fee is to pay for the ability to apply for the loan – whether or not the loan is approved, while the monthly fees will differ depending upon the type of loan one chooses, and the credit history of the individual. While CitiMortgage is certainly not the only company that charges an application fee, many others do not.
CitiMortgage offers phone numbers and email addresses for individuals to ask questions, if they’re not covered in the site’s frequently asked questions section. However, for the help and support, CitiMortgage lacks certain key support features. They do not have an on-site chat feature, so that customers can receive instant answers to pertinent questions and they don’t have a blog – where they might be able to offer more valuable information for those who aren’t sure what steps to take or what move to make next. However, customers who follow the hours listed on their website should receive fairly fast responses to questions and concerns.
CITIMortgage offers the following types of mortgage:
CITIMortgage also has other types of loans available depending on your need:
Overall, CitiMortgage is a refinancing service we can comfortably recommend to our readers. They give individuals the chance to apply for two different types of refinancing, but their site is not very informative for individuals trying to decide what move to make next. They have a good amount of tools for potential customers to use, such as the mortgage calculators, but in many areas, they were far behind other lending companies.
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The site has a lot of tools, such as mortgage calculators, to help the customer.
Lacks certain key features especially in the customer support area.
A company worth a look, but would strongly suggest looking into other lenders as well.